Milano New York Puffer Jacket
The Perfect Cool Weather Essential? Look No Further. This Clean Lined Design Is Made With Padding That Is Lightweight But Warm. Padded With Goose Down And Feathers, It Features A Full Zip Closure, Zipped Side Pockets And A Monochromatic, Stretch Logo Band At The Cuffs. This Packable Style Comes With A Matching Pouch.
Order Confirmation:
After placing your order, you will receive a confirmation email with your order details and payment confirmation.
Processing Time:
Orders are processed within 1-2 business days. Custom or made-to-order items may require additional time.
Packing & Dispatch:
Your items are carefully packed to ensure safe delivery and dispatched via our trusted courier partners.
Shipping Notification:
Once your order is shipped, you will receive a notification with a tracking number to monitor your package's journey.
Delivery Timeframe:
Local (South Africa): 2-5 business days.
International: Delivery times vary based on location and shipping method.
Delivery Confirmation:
A final email will confirm that your package has been delivered.
Returns & Exchanges:
If you need to return or exchange an item, please follow the return instructions outlined on our website.
Eligibility for Returns
- Items must be returned within 14 days of delivery.
- Products must be in their original condition: unworn, unwashed, with all tags attached, and in the original packaging.
- Sale items and gift cards are non-refundable, unless defective.
2. Initiating a Return
- Contact our Customer Service team at [email address/contact form] to request a return.
- Include your order number, item details, and reason for the return.
3. Approval & Instructions
- Once approved, you will receive a Return Authorization Number (RA#) and instructions on where to send your package.
- Please ensure the RA# is clearly marked on the outside of your return package.
4. Shipping Your Return
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- Use a trackable shipping method to ensure safe delivery. Refined SA is not responsible for lost or delayed returns.
5. Inspection & Refund Processing
- Once received, your return will be inspected within 3-5 business days.
- If approved, a refund will be issued to your original payment method.
- Please allow 5-10 business days for the refund to reflect in your account.
6. Exchanges
- For exchanges, please follow the same return process and place a new order for the desired item.
All payments on Refined SA are securely processed through our trusted payment partner. We offer a variety of convenient options, including EFT (Electronic Funds Transfer), Google Pay, Apple Pay, and all major debit and credit cards. Your transaction details are encrypted to ensure a safe and seamless checkout experience.
