Calvin Klein Mono Logo Patch Black Cap

Order Confirmation:
After placing your order, you will receive a confirmation email with your order details and payment confirmation.

Processing Time:
Orders are processed within 1-2 business days. Custom or made-to-order items may require additional time.

Packing & Dispatch:
Your items are carefully packed to ensure safe delivery and dispatched via our trusted courier partners.

Shipping Notification:
Once your order is shipped, you will receive a notification with a tracking number to monitor your package's journey.

Delivery Timeframe:

Local (South Africa): 2-5 business days.

International: Delivery times vary based on location and shipping method.

Delivery Confirmation:
A final email will confirm that your package has been delivered.

Returns & Exchanges:
If you need to return or exchange an item, please follow the return instructions outlined on our website.

Eligibility for Returns

• Items must be returned within 14 days of delivery.
• Products must be in their original condition: unworn, unwashed, with all tags attached, and in the original packaging.
• Sale items and gift cards are non-refundable, unless defective.

2. Initiating a Return

• Contact our Customer Service team at [email address/contact form] to request a return.
• Include your order number, item details, and reason for the return.

3. Approval & Instructions

• Once approved, you will receive a Return Authorization Number (RA#) and instructions on where to send your package.
• Please ensure the RA# is clearly marked on the outside of your return package.

4. Shipping Your Return

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
• Use a trackable shipping method to ensure safe delivery. Refined SA is not responsible for lost or delayed returns.

5. Inspection & Refund Processing

• Once received, your return will be inspected within 3-5 business days.
• If approved, a refund will be issued to your original payment method.
• Please allow 5-10 business days for the refund to reflect in your account.

6. Exchanges

• For exchanges, please follow the same return process and place a new order for the desired item.

All payments on Refined SA are securely processed through our trusted payment partner. We offer a variety of convenient options, including EFT (Electronic Funds Transfer), Google Pay, Apple Pay, and all major debit and credit cards. Your transaction details are encrypted to ensure a safe and seamless checkout experience.